Returns & Refunds

We want you to love your Deer Haven Candy Co. order.

Because our products are food items, we cannot accept returns or exchanges of candy once it has been shipped or picked up.

However, if something isn’t right with your order, please let us know.

Damaged or Incorrect Orders

If your order arrives damaged, contains the wrong product, or has another problem caused during fulfillment, contact us within 7 days of delivery.

Please include your order number, a description of the problem, and a photo of the product and packaging when applicable.

We’ll review the issue and, when appropriate, provide a replacement, store credit, or refund.

Taste & Product Preferences

Our mixes contain a variety of candies, and the exact assortment may vary slightly depending on availability. Because taste is personal and food products cannot be resold, we cannot offer refunds simply because you do not like a particular candy or assortment.

Melted or Heat-Affected Candy

We take reasonable steps to protect candy during shipping, but we cannot control temperatures after an order leaves our facility. Please bring deliveries indoors promptly, especially during warm weather.

If your order arrives in unusually poor condition, contact us with photos and we’ll review it with you.

Order Cancellations

If you need to cancel an order, contact us as quickly as possible. We’ll gladly cancel and refund orders that have not yet entered fulfillment. Once an order has been packed or shipped, we may no longer be able to cancel it.

Refund Timing

Approved refunds are issued to the original payment method. Your bank or credit card provider may require additional time to post the refund to your account.

Questions?

Please contact us through our Contact page.